Wild Play Ltd

Terms and Conditions

Our terms

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we provide our services to you.

1.2 Why you should read them. Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, or think that you need to change or notify us of something, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are Wild Play Ltd a company registered in England and Wales. Our company registration number is 11188896 and our registered office is at Kingswood, Church Road, Elmswell, Bury St Edmunds Suffolk IP309DY.

2.2 Trading Names. As a Company we also trade under the names “Muddy Hogs; ”Wild Play Explorers”; “Wild Play Party” and “Wild Play Schools”

2.3 How to contact us. You can contact us by telephoning our Customer contact number 07403219594/07962080091 or by writing to us at info@wildplayltd.co.uk or Kingswood, Church Road, Elmswell IP30 9DY.

2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Booking Form and Registration Form and Medication Form provided by you to us at or before the event. It is your responsibility to ensure that we have the correct contact details for you.

2.5 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 Our Services. We provide educational and recreational play and outdoor activities for Outdoor Learning and as a Forest School for pre-school and primary school children aged between 2 and 11 years. All our events and details of our services appear on our website and are subject to change as specified below. Our contract is with you, the parent or legal guardian of the child (or in the case of a booking through a school or educational establishment) from the person in the organisation standing in loco parentis for the child.

3.2 When we will provide the services. Subject to clause 5 below, we will supply the services to you in accordance with the event details set out on the website and confirmed in our acceptance of the Booking Form and we will provide suitable and adequately competent and trained staff on the date set out in the order.

3.3 Our Booking Process – Individuals

Our booking system is based on line and can be accessed through the website at www.wildplayltd.co.uk. The process involves completion by you, the client of the Booking Form, the Medication Form and the Registration Form together with any detail and confirmation of amendments made prior to or at the event.

The contract is made when we send you an email in confirmation of your Booking.

Your Booking. Your booking and payment for our event or session is made on-line via our website by you submitting a completed Booking Form. The Booking Form must contain full details of ALL the information we require before we can accept your booking.

3.4 How we will accept your booking. Our acceptance of your booking will take place following receipt of the completed Booking Form, when we tell you that we are able to provide you with the services, on the date and at the time you have booked, which we will also confirm in writing to you by email, at which point you must make or have made payment in full and then a contract will come into existence between you and us.

3.5 Our Booking Process – Schools

3.6 Your Booking. School sessions are booked by the school by email or telephone and confirmation of the booking will be made by us in writing. We will invoice you for school bookings and payment in full must be made within 14 days of the invoice.

3.7 Failure to make payment in accordance with 3.6 above will attract a late payment penalty of 5% of the total cost and we reserve the right to cancel the booking in the event that payment is not made.

3.8 Where the booking by the school is for regular weekly sessions of the activities then we will invoice you monthly and payment of each invoice must be made in accordance with clause 3.7.

Acceptance of Terms. (Individuals and schools) Completion of our Booking Form and Payment in Full entitles us to assume in law that you have read and accepted these terms and conditions.

3.9 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and will not charge you for the services. Bookings are taken from customers on a first come first served basis.

4. Your rights to make changes

4.1 If you wish to make a change to your booking please contact us immediately and in any event within 7 working days of the date of the session booked. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

5. Our rights to make changes or cancellation.

5.1 Changes to the services/your booking. We may change, vary or cancel the booking (if we deem necessary or prudent both before and during the session, at our absolute discretion:

(a) In the event of adverse or dangerous weather conditions, including heavy rain or storms, high winds, thunder lightning or heavy snowfall;
(b) In the event that the woodland venue is unusable or dangerous;
(c) to reflect changes in relevant laws and regulatory requirements ; and
(d) to address a security threat or breach of relevant health and safety regulations.

5.2 Consequences of changes or cancellation made by us. In the rare event we need to cancel an event we will rebook your child (or session) on another date convenient to you and as soon as possible and no further fees will be required.

5.3 No refunds will be given in the event that you decide to cancel the booking, for whatever reason, and not accept our alternative dates.

6. Your rights to cancel or change the booking

6.1 If you cancel your booking more than 21 days in advance of the date of the booking (the event) we will give you a credit note for the payment made to allow you to re-book another session or provide you with a full refund;

6.2 If you cancel the booking between 21 days and 7 days before the event we will give you a credit note and accept your new booking for the same services;

6.3 No refunds or credit notes will be given for booking cancellations made within 7 days of the event.

7. Your obligations to us and our rights.

7.1 Attendance and Registration. Before the event starts and at the end of the event and before your child leaves it is your responsibility to complete and sign the attendance register for your child. If you personally are not delivering or collecting your child you must provide us with full details of the person who is doing so who will be given a unique password for security reasons. No child will be allowed to leave the event unless a duly authorised adult has signed the registration form and presents us with the correct password.

7.2 Accompanying Adults. You may wish to have your child accompanied during the session by a responsible adult (over the age of 18 years). Any responsible adult attending our session must adhere at all times to our health and safety guidelines and comply with all instructions given by our activities or events leader. Any accompanying adult who does not comply with our requirements as to health and safety and behaviour, including the consumption of alcohol, tobacco and other substances, will be asked to remove themselves from the session and take their child with them.

7.3 Behaviour of your child. Our ethos is for children to have fun and enjoy being outdoors in safety. If your child, while attending and participating in the event, behaves in a manner which we, in our absolute discretion, believe will either actually or potentially put themselves or others at risk, we may make immediate contact with you and request that you collect your child or children, immediately. If we decide to take this action your child will not be allowed to continue its participation in the event and we may refuse to allow your child to participate in any future event or session.

7.4 Bicycles and Scooters. Bicycles and scooters are not suitable for woodland activities. Please do not bring them as we have nowhere to store them and we cannot be responsible for their safekeeping.

7.5 Knives. Children do not need to bring any equipment with them. If our sessions involve tools, we will supply everything needed. Please do not send children with pocket, pen or sheath knives, as they pose a risk to your child and others participating in the event. Knives will be confiscated by Wild Play staff and returned to parents or notified responsible adults, on pick up. Your child may be excluded from further sessions.

7.6 Lost Property. At the end of every session we will always check the woodland for any remaining items. However, it is your (and your child’s) responsibility to ensure that they leave with everything they came with. If your child accidentally takes home an item belonging to another child, please contact us and we will assist in returning it to its rightful owner. We strongly recommend naming your child’s items. We do not offer replacements or compensation for lost items.

7.7 Illness. It is your responsibility to ensure that your child is well enough to attend and participate in each session. If your child has experienced or suffered from sickness or diarrhoea with the previous 48 hours please do not send them to the session. If your child becomes ill during the session to the extent that we become concerned we will immediately contact you and expect that you will collect your child as soon as possible. No refunds will be given for sickness absence.

7.8 Medication and Medical Information. Our staff hold valid First Aid certification, which is specific to Forest School/Outdoor Learning. You will be requested to complete a Medication Form when registering your child for any event or session. Please ensure that this is completed fully and accurately. Children must attend sessions with correct medication, which is named and the correct dosage specified, along with information about the most recent episode/dose given on the Medication Form. We can accept no responsibility or liability for anything resulting from medication provided and administered by you before or during the event or session or by us with your instruction/consent on the Medication Form.

If your child requires medication (for example, an asthma inhaler or an epi-pen) then it is your responsibility to ensure they have their named medication with them when they arrive and that we are aware of it. In the case of epi-pens we will expect you to provide two epi-pens. We will refuse to accept children requiring medication who do not have their medicine with them. You will not get a refund in these circumstances. If you have given us medication for your children it is your responsibility to make sure that it is returned to you at the end of the day.

Please apply any sun protection cream and insect repellent before the session starts.

7.9 Special Educational Needs

You are also responsible for informing us about any Special Educational Needs that your child may have. Any information you give us will be treated in strict confidence, and will not prejudice the inclusion of your child in any activity, although we may tailor an experience or activity to suit the needs of your child. It is in the interests of your child that you give us full and accurate information. However, if our staff feel unable to keep your child or the group safe in the woodland, due to the particular need you have informed us about, then we reserve the right to decline the booking.

7.10 Mobile Phones and devices.

No child attending a session is permitted to have with them or use mobile telephone or other electronic communication devices. Any such devices will be confiscated and kept safe by a member of our staff and returned to you at the end of the session

7.11 Photographs/Video. We do not permit any child or adult accompanying any child to take any photo or videos of their child or anyone else attending the session and any camera or other recording equipment will be confiscated by a member of our staff at the beginning of the session and returned at the end of the session. Under no circumstances do we permit or allow the publication, on-line, on social media or otherwise, of any image or video of any child or children taken at our events.

7.12 Photos and Videos taken by us.

You must complete the photography section of the Registration Form in full. Only with your permission we reserve the right to make photos or videos of children attending our events. These will be used in our promotional material only, our website and for press and publicity purposes. No personal information will be used and we will ensure that no link or identification tag is available to identify your child from such photos or videos. All copyright and image rights in such photos or videos will belong to us.

7.13 Food and Drinks. We can provide food and drink to your child provided you have specified this on your Booking Form. If supplying your own food and drink it is your responsibility to ensure that your child has sufficient quantities of suitable food and drink to sustain him or her for the duration of the session. We accept no responsibility if your child suffers from any food or drink allergies and intolerances unless you have notified us in details of the Medical Information Form.

7.14 Respect. We believe that everyone who works for Wild Play Ltd has the right to be treated with respect, and to work free from fear of intimidation or harm. We will not tolerate physical or verbal abuse towards any member of the team for any reason. We reserve the right to cancel bookings without notice or refund if we feel that our staff have been subject to abuse from parents or children.

8. If there is a problem with the services

8.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact us by telephoning us at 07403 219 594 / 07962 080 091 or by writing to us at info@wildplayltd.co.uk. Alternatively, please speak to one of our staff at the event.

9. Price and payment

9.1 Where to find the price for the services. The price of the services (which includes VAT if applicable) will either be the price set out in our price list against the event or session detailed on the website and confirmed on acceptance of your booking or the price quoted to you on receipt of your enquiry about a session or event and confirmed in your Booking Form and our email of acceptance.

9.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your booking date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

9.3 When you must pay and how you must pay. You must make payment in full in cleared funds to our bank account for the price of the services on confirmation of the booking. Payments can be made by direct bank transfer to the bank account notified to you on the Booking Confirmation Form or by cheque (allow 4 days to clear) or by credit card on line or by Pay-Pal or other secure regulated payment or transfer system. We accept no liability or responsibility for errors in making payment to us by any method.

9.4 All bank details provided to us in the payment process will be treated with the utmost confidence as personal data for data protection purposes.

9.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of Santander UK Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

10. How we may use your personal information

10.1 How we will use your personal information. We warrant that we will observe the provisions of the applicable UK, EU and any other data protection laws including the General Data Protection Regulation (Regulation (EU) 2016/679), in relation to our agreement with you.

10.2 We will comply at all times with current Data Protection legislation and regulation in relation to your personal information. We believe that all personal data we request is necessary to conduct our business and to supply our services to you. We will use the personal information you provide to us only to:

(a) provide the services;
(b) make contact with you about your booking or during the session as detailed above;
(c) process your payment for such services; and
(d) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.

We will only give your personal information to other third parties where the law either requires or allows us to do so.

11. Other important terms

11.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.2 Which laws apply to this contract. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts