Terms & Conditions
Terms and Conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we provide our services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, or think that you need to change or notify us of something, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Wild Play Ltd a company registered in England and Wales. Our company registration number is 11188896 and our registered office is at Kingswood, Church Road, Elmswell, Bury St Edmunds Suffolk IP309DY.
2.2 Trading Names. As a Company we also trade under the names “Muddy Hogs; ”Wild Play Explorers”; “Wild Play Party”, “Wild Play Schools” and “Wild Play ‘Feel Good’ Corporate Days”.
2.3 How to contact us. You can contact us by telephoning our Customer contact number 07403219594/07962080091 or by writing to us at firstname.lastname@example.org or Kingswood, Church Road, Elmswell IP30 9DY.
2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Booking Form and Registration Form and Medication Form provided by you to us at or before the event. It is your responsibility to ensure that we have the correct contact details for you.
2.5 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 Our Services. We provide educational and recreational play, health, wellbeing and outdoor activities for Outdoor Learning and as a Forest School for corporate clients. All our events and details of our services appear on our website and are subject to change as specified below.
For Corporate or business clients booking our services our contract is with the Company, Partnership or Business (the “Organisation”) making the booking with us. We are entitled to rely on the fact that the person making the booking on behalf of the Organisation has full authority and power to commit and bind the Organisation in contract with us.
3.2 When we will provide the services. Subject to clause 5 below, we will supply the services to you in accordance with the event details set out on the website and confirmed in our acceptance of the Booking Form and we will provide suitable and adequately competent and trained staff on the date set out in the order.
3.3 Our Booking Process
3.4 Your Booking. ‘Feel Good’ days are booked by the corporate client (Organisation) by email or telephone and confirmation of the booking will be made by us in writing. We will invoice you and payment in full must be made within 14 days of the invoice.
3.5 Failure to make payment in accordance with 3.6 above will attract a late payment penalty of 5% of the total cost and we reserve the right to cancel the booking in the event that payment is not made.
3.6 Acceptance of Terms. Completion of our Booking Form and Payment in Full entitles us to assume in law that you have read and accepted these terms and conditions.
3.7 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and will not charge you for the services. Bookings are taken from customers on a first come first served basis.
4. Your rights to make changes
4.1 If you wish to make a change to your booking please contact us immediately and in any event within 7 working days of the date of the session booked. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5. Our rights to make changes or cancellation.
COVID-19 In relation to the current global situation with Covid-19/Coronavirus, we reserve the right to cancel sessions with immediate affect. This will be based on Government directive or as a measure to keep our staff safe.
5.1 Changes to the services/your booking. We may change, vary or cancel the booking (if we deem necessary or prudent both before and during the session, at our absolute discretion:
(a) In the event of adverse or dangerous weather conditions, including heavy rain or storms, high winds, thunder, lightning or heavy snowfall;
(b) In the event that the woodland venue is unusable or dangerous;
(c) to reflect changes in relevant laws and regulatory requirements ; and
(d) to address a security threat or breach of relevant health and safety regulations.
5.2 Consequences of changes or cancellation made by us. In the rare event we need to cancel an event we will rebook your ‘Feel Good’ day (or session) on another date convenient to you and as soon as possible and no further fees will be required.
5.3 No refunds will be given in the event that you decide to cancel the booking, for whatever reason, and not accept our alternative dates.
6. Your rights to cancel or change the booking
6.1 If you cancel your booking more than 21 days in advance of the date of the booking (the event) we will give you a credit note for the payment made to allow you to re-book another session/day or provide you with a full refund;
6.2 If you cancel the booking between 21 days and 7 days before the event we will give you a credit note and accept your new booking for the same services;
6.3 No refunds or credit notes will be given for booking cancellations made within 7 days of the event.
7. Your obligations to us and our rights.
7.1 Attendance and Registration. Before the event starts and at the end of the event it is your responsibility to complete and sign the attendance register for your participants. If you personally are not attending the day you must provide us with full details of the person who is doing so.
Any participant who does not comply with our requirements as to health and safety and behaviour, including the consumption of alcohol, tobacco and other substances, will be asked to remove themselves from the session.
7.3 Our ethos is for all participants to have fun and enjoy being outdoors in safety. If any participants, behave in a manner which we, in our absolute discretion, believe will either actually or potentially put themselves or others at risk, we will expect that person to leave the session. If we decide to take this action we may refuse participation in any future event or session.
7.4 Knives. Participants do not need to bring any equipment with them. If our sessions involve tools, we will supply everything needed. Please do not allow participants to bring any pocket, pen or sheath knives, as they pose a risk to themselves and others participating in the event. Knives will be confiscated by Wild Play staff and returned at the end of the session. Exclusion from further sessions is likely.
7.5 Lost Property. At the end of every session we will always check the woodland for any remaining items. However, it is your responsibility to ensure that everyone leaves with everything they came with. We do not offer replacements or compensation for lost items.
7.6 Illness. It is your responsibility to ensure that your participants take full responsibility for their health and that they are well enough to attend and participate in the session. If anyone has experienced or suffered from sickness or diarrhoea with the previous 48 hours they should not attend. If any participant becomes ill during the session to the extent that we become concerned we will expect the corporate group leader to immediately contact their next of kin and expect that they will collect the participant as soon as possible. No refunds will be given for sickness absence.
7.7 Medication and Medical Information. Our staff hold valid First Aid certification, which is specific to Forest School/Outdoor Learning. Participants will be requested to complete a Medication Form when registering. Please ensure that this is completed fully and accurately. All participants must attend with correct medication, which is named and the correct dosage specified, along with information about the most recent episode/dose given on the Medication Form. We can accept no responsibility or liability for anything resulting from medication provided and administered before or during the event or session or by us with the individuals’ instruction/consent on the Medication Form.
If any participant requires medication (for example, an asthma inhaler or an epi-pen) then it is their responsibility to ensure they have their named medication with them when they arrive and that we are aware of it. In the case of epi-pens we will expect them to provide two epi-pens. We will refuse to accept anyone requiring medication who does not have their medicine with them. A refund will not be provided in these circumstances.
Please apply any sun protection cream and insect repellent before the session starts.
7.8 Special Educational Needs
You are also responsible for informing us about any Special Educational Needs that your participants may have. Any information you give us will be treated in strict confidence, and will not prejudice the inclusion of the individual in any activity, although we may tailor an experience or activity to suit the needs of that person. It is in the interests of the individual that full and accurate information is provided to us. However, if our staff feel unable to keep the participant safe in the woodland, due to the particular need they have informed us about, then we reserve the right to decline the booking.
7.9 Mobile Phones and devices.
One of the aims of ‘Feel Good’ days is to take a break from technology. We politely request that the use of mobile phones and other technologies are kept to an absolute minimum and should only be used if deemed essential. Volume controls should be set to silent/off.
7.10 Photographs/Video. We do not permit any participants to take any photo or videos of themselves or anyone else attending the session and any camera or other recording equipment will be confiscated by a member of our staff and returned at the end of the session. Under no circumstances do we permit or allow the publication, on-line, on social media or otherwise, of any image or video of any participants taken at our events.
7.11 Photos and Videos taken by us.
You must complete the photography section of the Registration Form in full. Only with your permission we reserve the right to make photos or videos of participants attending our events. These will be used in our promotional material only, our website and for press and publicity purposes. No personal information will be used and we will ensure that no link or identification tag is available to identify participants from such photos or videos. All copyright and image rights in such photos or videos will belong to us.
7.12 Food and Drinks. We can provide food and drink to your ‘Feel Good’ day provided you have specified this on your Booking Form. If supplying your own food and drink it is your responsibility to ensure that your participants have sufficient quantities of suitable food and drink to sustain him or her for the duration of the day. We accept no responsibility if participants suffer from any food or drink allergies and intolerances unless they have notified us in details of the Medical Information Form.
7.13 Respect. We believe that everyone who works for Wild Play Ltd has the right to be treated with respect, and to work free from fear of intimidation or harm. We will not tolerate physical or verbal abuse towards any member of the team for any reason. We reserve the right to cancel bookings without notice or refund if we feel that our staff have been subject to abuse from parents or children.
8. If there is a problem with the services
8.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact us by telephoning us at 07403 219 594 / 07962 080 091 or by writing to us at email@example.com. Alternatively, please speak to one of our staff at the event.
9. Price and payment
9.1 Where to find the price for the services. The price of the services (which includes VAT if applicable) will either be the price set out in our price list against the event or session detailed on the website and confirmed on acceptance of your booking or the price quoted to you on receipt of your enquiry about a ‘Feel Good’ day and confirmed in your Booking Form and our email of acceptance.
9.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your booking date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
9.3 When you must pay and how you must pay. You must make payment in full in cleared funds to our bank account for the price of the services on confirmation of the booking. Payments can be made by direct bank transfer to the bank account notified to you on the Booking Confirmation Form or by cheque (allow 4 days to clear) or by credit card on line or by Pay-Pal or other secure regulated payment or transfer system. We accept no liability or responsibility for errors in making payment to us by any method.
9.4 All bank details provided to us in the payment process will be treated with the utmost confidence as personal data for data protection purposes.
9.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of Santander UK Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
9.6 Late Collection Fees
With immediate effect we will be implementing late collection charges for any of our services.
– If any of our participants are due to be collected at the end of a session we will invoice £5 per 15 minutes late pick up.
– Charges will be rounded to the nearest 15 minutes.
– We will email a Late Collection invoice to you which will need to be paid to Wild Play Ltd within 14 days.
– We appreciate your cooperation in prompt collection from any of our sessions.
10. How we may use your personal information
10.1 How we will use your personal information. We warrant that we will observe the provisions of the applicable UK, EU and any other data protection laws including the General Data Protection Regulation (Regulation (EU) 2016/679), in relation to our agreement with you.
10.2 We will comply at all times with current Data Protection legislation and regulation in relation to your personal information. We believe that all personal data we request is necessary to conduct our business and to supply our services to you. We will use the personal information you provide to us only to:
(a) provide the services;
(b) make contact with you about your booking or during the session as detailed above;
(c) process your payment for such services; and
(d) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
We will only give your personal information to other third parties where the law either requires or allows us to do so.
11. Other important terms
11.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
11.2 Which laws apply to this contract. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts